Community Guidelines

thump! exists to help people play more sports, meet great people, and have better game experiences — whether you’re joining a pickup run, hosting a weekly league night, or showing up to a brand-new sport for the first time. The best communities are active, respectful, honest, and safe, and these guidelines are designed to help protect players, hosts, and the platform we’re building together.

These Community Guidelines supplement our Terms of Service and do not limit any of our rights under the Terms, the Privacy Policy, or any other policy. We may update these guidelines at any time, and your continued use of thump! means you agree to play by them.

Six simple ideas keep thump! good for everyone:

• Respect Others. Bring the same energy you’d expect from teammates and opponents you’d want to play with again.
• Play Fair. Honest skill, honest effort, honest scores. No tricks, no manipulation, no shortcuts.
• Be Honest. Tell the truth on your profile, in your event listings, and in your attendance.
• Prioritize Safety. Use good judgment, both online and in real life. If something feels off, take it seriously.
• Respect Boundaries. Other people’s time, comfort, and privacy are not optional.
• Help Protect the Community. Use the tools, report issues, and look out for new players.

thump! brings together people from every background, ability level, and walk of life. That only works if everyone shows up willing to be a good teammate — even with strangers. The following are not allowed:

• Harassment, bullying, or intimidation, in any form.
• Hate speech or discriminatory conduct based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, or any other protected or personal characteristic.
• Sexual harassment, unwanted sexual comments, or unwanted sexual advances.
• Abusive, demeaning, or threatening language.
• Stalking, repeated unwanted contact, or targeting another user on or off the platform.

We may remove content, restrict features, or limit accounts for any conduct we determine, in our sole discretion, is abusive, threatening, hateful, exploitative, or otherwise harmful to the community.

thump! helps you find games and people, but the games happen in the real world — on courts, fields, parks, gyms, trails, and venues we don’t own or operate. Use good judgment.

• You decide whether an event, venue, host, or participant is right for you.
• If something feels unsafe, leave. If you need help, contact emergency services or local authorities.
• Look out for the people around you, especially newer players.

Some lines are not negotiable. The following will trigger fast action:

• Threats of violence or physical intimidation.
• Encouraging fights or other dangerous confrontations.
• Reckless or dangerous play that puts other participants at risk.
• Illegal activity, weapons-related threats, or display of weapons in inappropriate contexts.
• Drug dealing or activity involving illegal substances.
• Property damage, vandalism, or trespassing.
• Doxxing or sharing another person’s private information without permission.
• Impersonation, scams, fraud, or extortion.
• Payment fraud and chargeback abuse — including initiating a bank or card chargeback for an event you actually attended, manipulating refunds, abusing in-app credits, exploiting host payouts, or circumventing the Service’s payment, dispute, or reconciliation systems.
• Any content or conduct that could create public or personal safety risks.

We may remove users, content, games, or events immediately — with or without notice — where safety, legal, payment-integrity, or platform-integrity concerns exist. We may also withhold, claw back, or reverse host payouts, freeze in-app credits, and report fraudulent activity to payment processors, banks, fraud-prevention services, and law enforcement.

Good games depend on people playing the way they said they would. Keep things honest:

• No cheating — on the field, on the scoreboard, or in app features.
• No intentionally unsafe play. Compete hard, but don’t try to hurt anyone.
• No sandbagging or deliberately misrepresenting your skill level to manipulate matchups.
• No repeated no-shows, fake RSVPs, roster manipulation, or abuse of waitlists or lobbies. Repeated no-shows and late cancellations carry escalating reliability consequences and may reduce your access to certain games.
• No manipulation of ratings, attendance signals, swipe-rating flows, peer-feedback windows, BPM, host payouts, or any other reliability or trust indicator — including coordinated rating, retaliatory rating, or rating users you did not actually play with.
• No game rigging, score manipulation, collusion, or abusive host behavior.
• Show up on time, communicate when plans change, and respect each event’s format and skill level.

Trust is what makes pickup work. Protect it.

People decide whether to drive across town, change their schedule, or play with strangers based on what’s on the app. That information has to be real.

• Identity. Use a real name or handle, a real photo, and an accurate profile.
• Availability. RSVP only when you actually plan to show up.
• Event details. Time, location, format, rules, and capacity should match what participants will experience.
• Pricing or fees. Be clear and upfront about any costs.
• Skill level. Describe yourself and your events honestly.
• Attendance and expectations. Tell people what they’re actually walking into.

Misleading, deceptive, spammy, or bait-and-switch behavior is not allowed. We may edit, limit, remove, or restrict listings, profiles, or accounts at our discretion to keep the community accurate and trustworthy.

Just because you met someone through thump! doesn’t mean they owe you their phone number, social handles, or personal time. The following are not allowed:

• Sharing someone else’s private information without their permission.
• Recording or photographing others in inappropriate ways or without reasonable consent.
• Pressuring users to share contact info, social handles, or personal details.
• Using information from the app to harass, abuse, or send unsolicited promotion off-platform.
• Contacting someone outside the app in ways that violate their stated expectations or boundaries.
• Sharing, posting, or selling private-game access codes, invite links, or other restricted credentials beyond the people the host intended to invite. Hosts are responsible for who they distribute access codes to.

Respect a no the first time. We can’t and don’t guarantee privacy of anything you choose to share with other users, so share with care.

If you’re using messaging or other communication features in thump!, keep it clean and useful:

• Keep messages relevant, respectful, and non-abusive.
• No spam, repeated solicitation, or off-topic promotions.
• No sexually explicit, threatening, manipulative, or harassing messages.
• Respect blocks, declines, cancellations, and silence.

If someone blocks you or asks you not to contact them, do not try to reach them through another account, phone number, social platform, or any other route. That kind of evasion is itself a violation of these guidelines.

Hosts make thump! work. With that comes responsibility. As a host, you should:

• Provide accurate event details and keep them updated.
• Communicate clearly with participants before, during, and after events.
• Treat participants fairly and consistently.
• Avoid arbitrary, retaliatory, or discriminatory treatment of players.
• Manage attendance, waitlists, and lobbies responsibly.
• Use host tools for their intended purpose — not to manipulate, exclude, or punish.
• Not create unsafe, deceptive, exploitative, or misleading event experiences.

Hosts are solely responsible for how they run their events and for complying with applicable laws, venue rules, permits, and safety requirements. We may intervene, restrict host tools, remove events, or limit host accounts at our discretion at any time.

If you see something unsafe, abusive, suspicious, fraudulent, or otherwise rule-breaking, tell us. Use in-app reporting and blocking tools where available, and include enough detail for us to understand what happened.

• Be specific about who, what, when, and where.
• Include screenshots or other context if you can do so safely.
• Don’t abuse the reporting system — false or retaliatory reports are themselves a violation.

We review reports and may take action where we determine action is appropriate. We do not promise specific response times, investigation outcomes, or that every report will result in visible action.

We work to keep thump! a place worth playing on. To do that, we may, in our sole discretion:

• Warn, limit, throttle, de-rank, hide, suspend, restrict, or permanently remove accounts, events, content, messages, ratings, or features.
• Take action with or without notice, depending on the circumstances.
• Take immediate action where safety, fraud, impersonation, threats, harassment, illegal behavior, or repeated abuse is involved.
• Consider on-platform and off-platform conduct where relevant to community safety or platform integrity.

We are not required to provide explanations, mediation, or appeals except where required by law. Our goal is fairness and community health, not punishment for its own sake — but the call is ours.

The best version of thump! looks like this: you show up. You communicate. You welcome new players. You give people the benefit of the doubt across skill levels and backgrounds. You speak up early when something feels off. You leave games better than you found them.